Two parties have always worked the same machine off two different sets of books. HILOview puts them on one. Service, parts, rental, equipment sales and warranty, with the hours and the dollars attached to every unit, whatever the make.
Nobody has to re-key anything, and nobody has to trust a spreadsheet somebody else maintains.
Not modules bolted together. One data model that every department writes to and reads from.
Dispatch board with conflict detection, mobile technician day view, atomic stage transitions, offline capture that survives no signal.
Catalog, inventory, purchase orders, RMAs, cycle counting and matrix pricing with separate lanes for aftermarket, represented and non-represented lines.
A quote is the job, born early. Approve it and the work order is already built, priced and dispatchable.
Built from live labor and parts, not retyped. Every invoice carries an internal profitability view the customer never sees.
Claims, coverage, RMAs and proration math per OEM program, with rework and goodwill costed back to the job that caused them.
Units on rent, off rent and on the way, with the service history that follows the machine rather than the contract.
Pipeline, valuation and trade decisions informed by what the fleet actually costs to run.
Your customers, in their own view, raising issues and correcting their own machine records.
Time, certifications, payroll export and the dual clock that keeps payroll overtime and billable overtime honestly separate.
Four things most systems in this industry do not do, because the people who wrote them never had to close a month.
Every job moves through four stages and is coded to a real taxonomy of system, assembly and component. That is what turns ten years of repairs into failure data you can actually query.
A single work order can bill the customer, claim against the vendor and absorb the rest internally, line by line. Goodwill shows as a credit the customer can see, and the absorbed cost still lands against the job.
A system built around one manufacturer connects you to that manufacturer. A mixed fleet needs one that treats every make the same way, with the same coding and the same cost per hour, so the comparison is real.
Overtime past forty hours is a payroll fact. Work outside the shift window is a billing fact. They are independent, a technician can have one without the other, and treating them as the same number is how margin quietly disappears.
Ready, PM due, down. The same three words the yard already uses, driven by real meters and real work orders.
HILOview was built inside a working heavy equipment service business, against its own history, and pressure tested on live jobs before it was offered to anyone else.